Terms & Conditions
“We” and “us” means Matchbox Group, LLC.
“You” means the user/client/person placing an order or purchasing the right to use our online Best DNA Assessment online tool.
The contract is agreed by completing and submitting an electronic order, you are purchasing the right to use our Best DNA Assessment online tool which, if accepted by us, will result in a binding contract and confirmed from us with an email. By using the website to access the Best DNA Assessment online tool or to buy products online, you confirm that you are at least 18 years old.
By completing and submitting an electronic order form, you are making an offer to subscribe to use the Best DNA Assessment online tool which, if accepted by us, will result in a binding contract. After you have placed your order: You will receive an email to acknowledge your order. It will confirm your subscription to the Best DNA Assessment online tool you have ordered with login information to your account. We do not have a contract and we will not accept your order if: Your payment is not authorized There is an error on our website regarding the price or other details of the product You have cancelled it in accordance with the instructions below We reserve the right to refuse any order.
Taxes, Surcharges and Fees
Applicable taxes for the Initial Term will be added to and charged in your initial payment, based on the total value of the applicable subscription term of the plan you purchase.
Pricing and Payment Policy
Matchbox Group, LLC is committed to offering our clients an exceptional online shopping experience, good service and product selections. The price you pay is the price of the Best DNA Assessment online tool shown at the time you place your order, even if the price of the product has since changed. Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Matchbox Group, LLC through the bestdna.com, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute will be raised with or adjudicated by the credit card company. Rather, you agree to contact Matchbox Group, LLC directly to resolve the issue or obtain a refund pursuant to the product guarantee.
No refund for you if you have accessed the Best DNA Assessment online tool, unless previously authorized by Matchbox Group, LLC. Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by going to your account on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use the Best DNA tool on this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. You may also provide demographic information (such as gender or age) about yourself to personalize your Best DNA Assessment online tool.
We request information from you on our order form. To buy from us, you must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and email address). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.